Privacy Policy

MTY Cleaning Services

Effective Date: June 23, 2026

MTY Cleaning Services (“MTY Cleaning Services," “we," “us," or “our”) respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By requesting a quote, booking a cleaning service, or otherwise providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information directly from you when you contact us, request a quote, or book a service. This may include:

Contact information: your name, phone number, email address, and mailing or service address.
Service details: the type of cleaning service requested, scheduling preferences, special instructions, and access information needed to perform the service (e.g., gate codes, lockbox codes, or entry instructions you choose to provide).
Payment information: billing details necessary to process payment for services. Card and bank information is processed through a third-party payment processor and is not stored on our own systems.
Communications: records of calls, emails, texts, or messages you exchange with us, including service feedback or complaints.

We do not knowingly collect information through automated website tracking, cookies, or analytics tools at this time. If that changes, this policy will be updated accordingly.

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and provide cleaning services you request.
Process payments and send invoices or receipts.
Communicate with you about appointments, changes, or service updates.
Respond to questions, requests, and customer service inquiries.
Maintain accurate business and client records.
Improve the quality and reliability of our services.
Comply with legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With our cleaning staff and contractors: the minimum information needed (such as your address, access instructions, and service details) so they can perform the service you requested.
With service providers: such as payment processors, scheduling tools, or accounting services that help us operate our business. These providers are only given the information necessary to perform their function.
For legal reasons: if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of MTY Cleaning Services, our clients, or others.
With your consent: in any other situation where you direct us to share your information.

4. Home Access and On-Site Privacy

WProviding cleaning services may require our staff to enter your home or place of business. Any access codes, keys, or entry instructions you provide are used solely for the purpose of completing scheduled services and are handled with strict confidentiality. We expect all staff and contractors to respect your privacy and property at all times and to use any information you share with us only for performing the requested service.

5. Data Retention

We retain client information for as long as needed to provide services, maintain business records, and comply with legal and tax requirements. If you ask us to delete your information and we are not required to retain it for a legitimate business or legal reason, we will do so within a reasonable time.

6. Data Security

We take reasonable administrative and technical precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we work to protect your information, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to legal or business recordkeeping requirements.
Opt out of non-essential communications, such as promotional messages.

To exercise any of these rights, contact us using the information in Section 9 below.

8. Children's Privacy

Our services are intended for adults arranging cleaning services for their homes or businesses. We do not knowingly collect personal information from children.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

MTY Cleaning Services

Phone: (650) 701 6265

Email: cleanliness@outlook.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The "Effective Date" at the top of this policy indicates when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.